Top 20 CRM Software Development Companies in 2025

Introduction

Are you looking for the best CRM software development company to enhance your stakeholder relationships? Customer Relationship Management (CRM) solutions streamline business growth while keeping customer data structured.

CRM (Customer Relationship Management) software development companies specialize in creating solutions that help businesses manage customer interactions, sales, and marketing. The global CRM market was valued at $71.06 billion in 2023 and is projected to grow at a CAGR of 12.5%, reaching over $157.53 billion by 2030. Salesforce dominates the industry with a 23.9% market share, followed by Microsoft, SAP, and Oracle. Over 91% of companies with more than 11 employees use CRM software. Custom CRM development is rising, with 82% of businesses preferring tailored solutions. Cloud-based CRMs account for 75% of deployments, enabling scalability and remote access.

Customer Relationship Management (CRM) software has become an indispensable tool for businesses of all sizes, helping them streamline operations, enhance customer interactions, and drive sales growth. With rapid technological advancements and evolving customer expectations, choosing the right CRM software has never been more critical.

Understanding CRM Software Development

CRM software is designed to help businesses manage customer data, interactions, and relationships. It integrates various functionalities like sales tracking, customer support, marketing automation, and analytics to enhance customer engagement and improve business efficiency.

CRM software development involves designing and building tailored solutions that cater to the unique requirements of different industries. This includes cloud-based CRM, on-premise CRM, AI-driven customer insights, and mobile-friendly CRM applications.

Market Trends in CRM Software Development

The CRM software market continues to expand, driven by factors like digital transformation, AI integration, and demand for personalized customer experiences. Some notable trends shaping the CRM industry in 2025 include:

• Artificial Intelligence & Automation – AI-driven insights and automation tools are enhancing customer engagement and predictive analytics.
• Cloud-Based Solutions – Businesses are increasingly opting for cloud-based CRMs for flexibility, scalability, and cost-efficiency.
• Integration with Other Tools – Seamless integration with ERP, marketing automation, and social media platforms is a growing requirement.
• Enhanced Security & Compliance – Data security and regulatory compliance remain top priorities in CRM software development.
• Personalization & Customer-Centric Features – Businesses demand tailored CRM solutions to meet specific customer needs and industry requirements.

Leading CRM Software Companies in 2025

While numerous companies provide CRM solutions, a few stand out due to their innovation, reliability, and customer satisfaction. Here are the top five CRM software providers:

1. Salesforce

• The industry leader known for its cloud-based CRM solutions.
• Offers AI-powered insights, automation, and scalability for businesses of all sizes.

2. Microsoft Dynamics 365

• Provides an integrated suite of CRM and ERP applications.
• Strong focus on AI, analytics, and customer service automation.

3. HubSpot CRM

• Best known for its user-friendly interface and marketing automation tools.
• Offers free and scalable solutions for small and medium-sized businesses.

4. Zoho CRM

• Popular for its affordability and customization options.
• Includes AI-powered analytics and automation features.

5. SAP CRM

• Designed for large enterprises requiring advanced analytics and customer insights.
• Strong integration with SAP’s business suite.

List of 20 Top CRM Software Development Companies

Apart from the industry giants, several companies have emerged as key players in the CRM software development space. Here’s a list of 20 top CRM software development companies in 2025:

1. True Value Infosoft

Introduction:

True Value Infosoft Pvt. Ltd. is a leading IT solutions provider specializing in custom CRM development, web and mobile app development, e-commerce, blockchain, and digital marketing. The company aims to deliver innovative, user-friendly, and scalable solutions that enhance business efficiency, drive growth, and ensure customer satisfaction through cutting-edge technology and expert services.

True Value Infosoft Pvt. Ltd. – Company Overview

• Founded: 2011
• Headquarters: Jaipur, India
• Industry: IT Services & Software Development
• Specialization: CRM Development, Web & Mobile App Development, E-commerce Solutions, Blockchain, and Digital Marketing
• Experience: 10+ Years
• Employees: 10-49
• Completed Projects: 500+
• Clients: Hero MotoCorp, LIC, Royal Enfield, Volkswagen, and more
• Rating: 5.0/5 (Based on Client Reviews)
• Goal: Delivering innovative, user-friendly, and scalable IT solutions to enhance business efficiency and growth.

🔗Website: truevalueinfosoft.com

2. Microsoft Dynamics 365

Introduction:

Microsoft Dynamics 365 is a powerful cloud-based Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) solution developed by Microsoft. Launched in 2016, it seamlessly integrates various business functions, including sales, customer service, marketing, finance, and operations, into a unified platform.

Company Overview:

• Founded: 2016 (by Microsoft, est. 1975)
• Experience: 49+ years (Microsoft), 9+ years (Dynamics 365)
• Specialization: Cloud-based CRM & ERP solutions
• Employees: 220,000+ globally
• Services: Sales, customer service, marketing, finance, operations, field service automation
• Rating: 4.5/5 (based on industry reviews)
• Completed Projects: Thousands of global implementations

🔗Website: www.microsoft.com/en-in/dynamics-365

3. HubSpot CRM

Introduction:

With a strong global presence, HubSpot serves over 238,000 businesses worldwide, offering a comprehensive suite of cloud-based tools, including the Marketing Hub, Sales Hub, Service Hub, CMS Hub, and Operations Hub. Known for its AI-driven features and user-friendly interface, HubSpot continues to set industry standards in CRM innovation.

Company Overview:

• Founded: 2006
• Founders: Brian Halligan, Dharmesh Shah
• Headquarters: Cambridge, Massachusetts, USA
• Global Presence: 14 offices worldwide
• Total Employees: 8,000+
• Industry Experience: 19+ years
• Revenue (2023): $2.2 billion
• Market Cap (2025): $40.3 billion
• Products: Marketing Hub, Sales Hub, Service Hub, CMS Hub, Operations Hub
• Technology: AI-powered CRM solutions (e.g., “Breeze”)
• Customers: 238,000+ worldwide

🔗Website: www.hubspot.com

4. Zoho CRM

Introduction:

Zoho CRM is a leading customer relationship management (CRM) software developed by Zoho Corporation, a global technology company renowned for its innovative business solutions. Established in 1996, Zoho has built a reputation for delivering comprehensive software tools tailored to businesses of all sizes. With a commitment to privacy, sustainability, and user-friendly technology, Zoho CRM empowers organizations to streamline their sales, marketing, and customer support processes effectively.

Company Overview:

• Company Name: Zoho Corporation
• Founded: 1996
• Founders: Sridhar Vembu & Tony Thomas
• Headquarters: Chennai, India & Del Valle, Texas, USA
• Industry: Software, SaaS (Software as a Service)
• Flagship Product: Zoho CRM (launched in 2005)
• Global Presence: 180+ countries
• Total Employees: Approximately 16,852 (as of 2024)
• User Base: Over 100 million users worldwide
• Total Completed Projects: 250,000+ businesses using Zoho CRM
• Average Rating: 4.5/5 (based on customer reviews and industry ratings)
• Specialization: CRM, Business Software, Automation, Cloud Computing

🔗Website: www.zoho.com/crm

5. SAP CRM

Introduction:

SAP CRM companies specialize in delivering advanced customer relationship management solutions using SAP technology. They help businesses enhance customer engagement, optimize sales, and streamline operations. With expertise in SAP CRM implementation, integration, and customization, these companies empower organizations to build stronger customer relationships, drive efficiency, and achieve digital transformation in today's competitive market.

Company Overview:

• Founded: 1972
• Founders: Five former IBM employees: Dietmar Hopp, Hasso Plattner, Klaus Tschira, Claus Wellenreuther, and Hans-Werner Hector
• Headquarters: Walldorf, Baden-Württemberg, Germany
• Global Presence: Operations in over 180 countries
• Total Employees: Approximately 107,583
• Industry Experience: Over 50 years
• Revenue (2023): €33.7 billion
• Market Cap (2025): Approximately $341.41 billion
• Products: SAP CRM, SAP S/4HANA, SAP Ariba, SAP SuccessFactors, SAP Concur, among others
• Technology: Specializes in enterprise software solutions, cloud computing, artificial intelligence, and advanced analytics
• Customers: Serves over 440,000 customers across various industries worldwide

🔗Website: www.sap.com/products/crm.html

6. Oracle CRM

Introduction:

Oracle's CRM solutions are designed to help businesses manage customer interactions, streamline processes, and enhance customer satisfaction. Their offerings include tools for sales automation, marketing, customer service, and comprehensive analytics. With a strong global presence and decades of industry experience, Oracle continues to be a significant player in the CRM software development landscape.

Company Overview:

• Founded: June 16, 1977
• Founders: Larry Ellison, Bob Miner, Ed Oates
• Headquarters: Austin, Texas, USA
• Global Presence: Operates in over 175 countries worldwide
• Total Employees: Approximately 159,000 as of 2024
• Industry Experience: Over 47 years in enterprise software and cloud computing
• Revenue (2023): US$52.96 billion
• Market Cap (2025): Data not available
• Products: Oracle Advertising and Customer Experience (CX), Oracle CRM On Demand, Siebel CRM
• Technology: Cloud-based and on-premises CRM solutions, AI-driven analytics, integrated customer data platforms
• Customers: Businesses across various industries, including finance, retail, telecommunications, and government sectors

🔗Website: www.oracle.com/cx

7. SugarCRM

Introduction:

SugarCRM is a leading customer relationship management (CRM) software provider known for its flexible, AI-driven solutions. Founded in 2004, it offers businesses advanced automation in sales, marketing, and customer service. Unlike traditional CRMs, SugarCRM provides a no-touch approach, reducing manual data entry while delivering predictive insights. With a global presence in over 120 countries and serving 1.5 million users, SugarCRM empowers businesses to create stronger customer relationships through its cloud-based, highly customizable, and scalable platform.

Company Overview:

• Founded: 2004
• Founders: Clint Oram, John Roberts, Jacob Taylor
• Headquarters: 548 Market Street, PMB 59423, San Francisco, CA 94104-5401, United States
• Global Presence: Serving over 6,500 clients across more than 120 countries
• Total Employees: Approximately 572 as of 2024
• Industry Experience: Over 20 years in Customer Relationship Management (CRM) software development
• Revenue (2023): Estimated between $100 million and $1 billion
• Market Cap (2025): Not publicly disclosed, as SugarCRM is a private company
• Products: Sugar Sell (sales automation), Sugar Market (marketing automation), Sugar Serve (customer service), Sugar Enterprise
• Technology: Utilizes platforms such as Power BI, OneTrust, SuccessFactors, Pardot, Jive, TypeScript, and Axure
• Customers: More than 1.5 million users, including notable clients like Sennheiser, Backcountry, and CBRE

🔗Website: www.sugarcrm.com

8. Freshsales (Freshworks)

Introduction:

Freshworks, known for its innovative AI-driven CRM solutions, helps businesses streamline sales and customer engagement. Their flagship product, Freshsales, enhances lead management, pipeline tracking, and automation, making it a top choice for enterprises globally.

Company Overview:

• Founded: 2010
• Headquarters: San Mateo, California, USA
• Experience: 15+ years in cloud-based CRM & customer experience solutions
• Employees: ~4,900 globally
• Clients: 68,000+ businesses, including Sony, American Express, and Databricks
• Key Product: Freshsales – AI-powered CRM launched in 2016
• Revenue (2023): $596.4M (+19.8% YoY)
• Ratings: 4.5/5 (G2, Capterra, Trustpilot)
• Projects Completed: 100,000+ implementations worldwide

🔗Website: www.freshworks.com

9. Pipedrive

Introduction:

Pipedrive is a top-tier CRM and sales management software provider, known for its intuitive platform that streamlines sales processes. With global offices in key locations, Pipedrive has built a strong reputation for delivering high-performance CRM solutions, serving a wide range of businesses.

Company Overview:

• Founded: 2010
• Founders: Timo Rein, Urmas Purde, Ragnar Sass, Martin Henk, Martin Tajur
• Headquarters: Tallinn, Estonia
• Experience: 15+ years in CRM solutions
• Employees: 1,000+ globally
• Clients: 100,000+ companies worldwide
• Total Completed Projects: 100K+
• Annual Revenue: ~$750M (as of 2025)
• Valuation: $1.5B (Unicorn status)
• Ratings: 4.7/5 (based on various platforms)
• Recognition: "Easiest to Use CRM" by The Motley Fool (2023)

🔗Website: www.pipedrive.com

10. Insightly

Introduction:

Insightly is a top-rated CRM platform designed for small and medium-sized businesses. It offers cloud-based CRM, marketing automation, and project management solutions, helping businesses enhance customer relationships and drive growth.

Company Overview:

• Founded: 2009
• Headquarters: San Francisco, USA
• Employees: ~190
• Experience: 15+ years in CRM development
• Total Users: 1.5+ million worldwide
• Ratings: Highly rated for affordability, features & customization
• Total Completed Projects: Thousands of CRM implementations
• Funding: $38 million from top VC firms
• Recent Milestone: Acquired by CrestRock Capital in 2024 and merged with Unbounce

🔗Website: www.insightly.com/

11. Apptivo CRM

Introduction:

Apptivo stands out for its affordability, feature-rich CRM suite, and strong security measures, making it a preferred choice for small and medium businesses worldwide.

Company Overview:

• Founded: 2009
• Headquarters: Fremont, California
• Experience: 15+ years in CRM development
• Employees: ~250
• Rating: 4.2/5 (Gartner Peer Insights)
• Clients: 200,000+ companies across 194 countries
• Completed Projects: 150,000+ businesses using Apptivo
• Specialization: Cloud-based CRM, project management, invoicing, marketing automation
• Key Features: Customizable apps, lead management, sales pipeline tracking, marketing automation
• Security: SSAE18 SOC2 Type II certified

🔗Website: www.apptivo.com/solutions/crm

12. Creatio (formerly bpm’online)

Introduction:

Creatio, formerly known as bpm’online, is a leading global software company specializing in no-code CRM and workflow automation. Founded in 2014 and headquartered in Boston, Massachusetts, Creatio empowers businesses with innovative solutions to streamline sales, marketing, and customer service processes.

Company Overview:

• Founded: 2014
• Headquarters: Boston, Massachusetts, USA
• Employees: ~830
• Specialization: No-code CRM and workflow automation
• Key Products:
  • Studio Creatio – No-code workflow automation
  • Marketing Creatio – Campaign automation
  • Sales Creatio – Sales force automation
  • Service Creatio – Customer service management

🔗Website: www.creatio.com/

13. Monday.com CRM

Introduction:

Monday.com is a cloud-based Work Operating System (Work OS) that enables organizations to build custom work management tools and software applications to meet their specific needs. Founded in 2012 by Roy Mann and Eran Zinman, the company is headquartered in Tel Aviv, Israel, with additional offices in New York, Miami, Chicago, Denver, London, Warsaw, Sydney, Melbourne, São Paulo, and Tokyo.

Company Overview:

• Founded: 2012
• Headquarters: Tel Aviv, Israel
• Global Offices: New York, Miami, Chicago, Denver, London, Warsaw, Sydney, Melbourne, São Paulo, Tokyo
• Employees: ~2,305 (as of 2024)
• Customers: 225,000+ across 200+ industries & countries
• Total Completed Projects: Thousands globally
• Annual Revenue (2024): $236.1 million (+34% YoY)
• Stock Ticker: Nasdaq - MNDY ($265.33 as of Feb 2025)
• Market Cap: $13.2 billion
• Key Features: Customizable workflows, automation, integrations, time tracking
• Awards: 2020 Webby Award for Productivity

🔗Website: monday.com/crm

14. Nimble CRM

Introduction:

Nimble CRM is a top-rated CRM platform specializing in contact management, sales pipeline tracking, and workflow automation. Designed for small to mid-sized businesses, it offers social profile matching and intuitive relationship-building tools. Recognized as a market leader, Nimble simplifies business operations with AI-driven automation and deep integrations.

Company Overview:

• Founded: 2009
• Founder: Jon Ferrara (Co-founder of GoldMine)
• Industry Experience: 15+ years
• Total Employees: ~3 (as of 2021)
• Completed Projects: Thousands of businesses served globally
• Rating: Highly rated by industry experts and users
• Specialty: Seamless CRM integration with Microsoft 365 & Google Workspace
• Funding: $24.5M (Microsoft Accelerator, Google Ventures)

🔗Website: www.nimble.com

15. Keap (formerly Infusionsoft)

Introduction:

Keap specializes in CRM and marketing automation for small businesses, helping them streamline sales, automate marketing, and grow efficiently. Known for its user-friendly platform, Keap integrates sales, marketing, and automation tools into a single solution. It has a strong reputation for enhancing small business productivity.

Company Overview:

• Founded: 2001
• Headquarters: Chandler, Arizona
• Industry Experience: 20+ years
• Employees: 323+
• Customers Served: 31,500+
• Total Users: 205,600+
• Emails Sent: 23.5 billion/year
• Payments Processed: $2.5 billion/year
• Company Rating: 4.5/5 (Based on Employee & Customer Reviews)
• Recent Acquisition: Acquired by Thryv Holdings in October 2024

🔗More Info: https://keap.com/

16. Vtiger CRM

Introduction:

Vtiger CRM, established in 2004, is a prominent cloud-based customer relationship management (CRM) solution headquartered in Bengaluru, India. Over the past two decades, Vtiger has empowered over 300,000 businesses worldwide to enhance their sales, marketing, and customer support operations.

Company Overview:

• Founded: 2004
• Headquarters: Bengaluru, India
• Global Reach: Serving clients in more than 110 countries
• Employee Count: Approximately 179 as of November 2024
• Annual Revenue: ₹36 Crores (approximately $4.49 million) as of March 31, 2023

Clientele:

Trusted by a diverse range of clients, from startups to Fortune 500 companies, Vtiger's CRM solutions cater to various industries, including IT, manufacturing, and real estate.

🔗For more information, visit: www.vtiger.com/

17. Agile CRM

Introduction:

Agile CRM is a comprehensive customer relationship management (CRM) platform that integrates sales, marketing, and service automation into a single solution. Founded in 2013, the company has established itself as a versatile tool for small and medium-sized businesses seeking to streamline their operations.

Company Overview:

• Founded: 2013
• Headquarters: Dallas, Texas, USA
• Global Reach: Offices in India and the Philippines
• Employee Count: Approximately 107 employees across three continents
• Customer Base: Trusted by over 15,000 customers worldwide

🔗official website: www.agilecrm.com

18. Copper CRM

Introduction:

Copper CRM is a top-rated customer relationship management platform known for its intuitive design and deep integration with Google Workspace. Trusted by businesses worldwide, it streamlines workflows, automates tasks, and enhances productivity.

Company Details:

• Founded: 2012
• Headquarters: San Francisco, California
• Experience: 13+ years in CRM development
• Employees: ~258
• Rating: 4.5/5 (Gartner, Capterra)
• Completed Projects: 30,000+ companies served
• Specialty: Seamless Google Workspace integration
• Funding: $92M (Series C: $15M in 2019)

🔗Visit: www.copper.com

19. Odoo CRM

Introduction:

Odoo is a top open-source business management software provider, offering a powerful CRM system that helps businesses track leads, forecast sales, and optimize customer relationships. With seamless integration across various Odoo applications, it provides an all-in-one business solution.

Company Details:

• Founded: 2005
• Experience: 19+ years
• Employees: ~4,352 (as of 2024)
• Rating: Highly rated for usability & integrations
• Total Completed Projects: Not publicly disclosed

Achievements:

• Awards: INSEAD Young Innovator Award (2010), Bossie Award for Best Open Source Solution
• Funding: Secured $162 million investment in 2023
• Growth: Recognized for its scalable and user-friendly solutions

🔗Visit: www.odoo.com

20. Zendesk Sell – Leading CRM Development Company in 2025

Introduction:

Zendesk Sell, formerly Base CRM, is a top-rated sales CRM platform known for its intuitive design, streamlined sales tracking, and enhanced pipeline visibility. It empowers sales teams to close deals efficiently with its user-friendly interface and automation tools.

Company Details:

• Founded: 2009
• Experience: 15+ years in CRM solutions
• Employees: ~5,860 (as of 2021)
• Rating: 7.6/10 (SoftwareReviews), positive feedback on Gartner Peer Insights
• Total Completed Projects: Thousands across diverse industries

Zendesk Sell remains a top choice for businesses looking for a powerful, scalable, and easy-to-use CRM to optimize sales and boost revenue.

🔗Visit: www.zendesk.com/in/sell

Why CRM Software is Essential for Businesses

In today’s competitive market, customer experience is a key differentiator. CRM software helps businesses achieve:

• Better Customer Relationships – By storing and managing customer data, businesses can deliver personalized interactions.
• Increased Efficiency – Automating repetitive tasks saves time and improves productivity.
• Enhanced Sales Performance – CRM tools help sales teams track leads, nurture prospects, and close deals efficiently.
• Improved Decision-Making – AI-powered insights and analytics enable data-driven strategies.
• Higher Customer Retention – By offering better customer support and engagement, businesses can retain loyal customers.

How to Choose the Right CRM Software

Selecting the right CRM software depends on multiple factors, including:

• Business Size & Needs – Small businesses may prefer lightweight CRMs, while enterprises require feature-rich solutions.
• Customization & Scalability – The software should align with business processes and grow with the company.
• Ease of Use & Implementation – A user-friendly interface ensures smooth adoption by teams.
• Integration Capabilities – The CRM should integrate seamlessly with existing tools and third-party applications.
• Security & Compliance – Data protection features and compliance with industry regulations are crucial.
• Cost & ROI – Pricing should match the budget while delivering value.
• Customer Support & Training – Reliable support ensures a hassle-free experience.

Services Offered by CRM Development Companies

CRM software development companies provide a range of services to cater to diverse business needs, including:

• Custom CRM Development – Tailored solutions to fit specific business processes.
• Cloud-Based & On-Premise Solutions – Deployment flexibility based on business requirements.
• CRM Integration Services – Seamless integration with ERP, marketing, and third-party applications.
• Mobile CRM Development – Access to CRM functionalities on smartphones and tablets.
• AI & Automation Integration – Advanced analytics, chatbots, and automated workflows.
• Data Migration & Management – Assistance in migrating from legacy systems.
• Training & Support – Ongoing support to ensure smooth CRM adoption.

Conclusion

CRM software has evolved into an essential business tool, helping companies manage customer relationships, drive sales, and improve operational efficiency. With numerous CRM software providers available, choosing the right solution depends on business needs, budget, and technological requirements.

As we move into 2025, businesses must stay updated on CRM trends and leverage innovative solutions to maintain a competitive edge. By selecting the right CRM development company, businesses can unlock new opportunities and build stronger relationships with their customers.